ORDER CANCELLATIONS on select items are subject to a 2.5% restocking fee to cover the non-refundable fees we incur to process orders. This fee is applicable to: Amerikooler, Polar Temp, shopping carts and baskets, ladders, heavy duty shelving, pallet rack, and mobile workstation.
Returns
Madix standard duty and heavy duty steel shelving cannot be returned. All sales final.
All other products have a return policy that lasts 30 days. If 30 days or more have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
Please check your shipment carefully before accepting delivery. Once you have signed for the delivery, it is much more difficult to submit a claim of damage during shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain custom items are exempt from being returned, including: Madix steel shelving, Wine & Specialty Displays, final sale items, any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.
To complete your return, email info@modernstoreonline.com including the order number and reason for the return request.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the status of your refund.
If the return was pre-authorized and/or approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you do not receive your refund in a timely manner, please check your back account, credit card company and/or bank to confirm their processing time. If the delay persists, please contact us at info@modernstoreonline.com.
Exchanges (if applicable)
We replace items if those received are defective or damaged. If you need to exchange it for the same item, email info@modernstoreonline.com and we will reply with the steps you should take.
